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Returns and Exchanges
At Shopmexs, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a simple returns and exchanges process outlined below:
Returns
You can return items purchased from Shopmexs within 30 days of delivery for a full refund. To initiate a return, follow these steps:
- Please contact us at shopmexsofficial@gmail.com with your order number and details of the items you wish to return.
- Please ensure items are unused, in their original packaging and with all tags attached.
- Pack items securely to prevent damage during transit.
- Please send the items back to us using a trackable shipping method, at your expense.
- Once we receive and inspect the returned items, we will issue a refund to your original payment method within 5 business days.
Exchanges
If you wish to exchange an item for a different size, color or style, please follow the returns process outlined above and then place a new order for the desired items on our website. This ensures the fastest processing of your exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at shopmexsofficial@gmail.com with photos of the issue and your order number. We will work quickly to resolve the issue by providing a replacement or issuing a refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for high-value items, as we cannot guarantee that we will receive your returned item.
Refunds
Refunds will be processed to the original payment method used for purchase. Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
Contact Us
If you have any questions or concerns regarding our Returns and Exchanges Policy, please do not hesitate to contact us at shopmexsofficial@gmail.com . We are here to help and ensure that your shopping experience at Shopmexs is an enjoyable one.